FAQs Page

FAQs

About Our Services

Yes. Dust & Bin is fully bonded and insured, with $2 million in liability coverage — double the industry-recommended amount. Your home and peace of mind are always protected when you book with us.

Not at all. Our team arrives fully equipped with all necessary cleaning supplies, products, and equipment, including eco-friendly solutions that leave your space sparkling clean.

No contract is required. We do, however, have a cancellation policy. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a 25% cancellation fee.

That’s completely up to you. You’re welcome to stay home, come and go during the appointment, or leave while we clean. Our staff are experienced, trustworthy, and comfortable working in homes with or without clients present.

Cleaning times vary depending on the size and condition of the space. Most standard cleanings take between 2–5 hours. We’ll provide a more accurate estimate when booking.

Yes. We offer one-time, weekly, bi-weekly, and monthly cleaning services to fit your schedule and needs.

Dust & Bin proudly serves homes and businesses throughout the Lower Mainland. Contact us to confirm service availability in your area

You can expect exceptional cleaning results and outstanding customer service. At Dust & Bin, we take pride in delivering reliable, high-quality cleaning with attention to detail every time.

FAQs

About Payment

We accept cash payments, bank transfers, and mobile wallet payments for your convenience.

Payment is usually made after the service is completed. For large or recurring bookings, advance payment may be required.

In some cases, especially for scheduled or bulk services, a small advance may be taken to confirm your booking.

Our prices are transparent and agreed upon before the service starts. There are no hidden charges.

Yes, we provide a receipt or payment confirmation after every completed service.

Refunds are reviewed on a case-by-case basis depending on the service situation. Customer satisfaction is our priority.

FAQs

Other Questions

We provide residential and commercial cleaning services including home cleaning, office cleaning, and bin/dust removal services.

Yes, we recommend booking in advance to ensure availability, especially during busy days.

Yes, all our staff are professionally trained, experienced, and follow proper cleaning standards.

No, we bring all necessary cleaning tools and products with us.

It depends on the size of the area and type of service, but we always aim to work efficiently without compromising quality.

Yes, we provide cleaning solutions for both residential and commercial spaces.

Customer satisfaction is our priority. If you’re not satisfied, we will try our best to resolve the issue quickly.

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Spend Less Time Cleaning. Enjoy More Time Living.

Secure your preferred date today and experience the Homeasy difference.

Fully trained & cleaning staff

Eco-friendly cleaning product

Flexible scheduling options

100% satisfaction guarantee